OpenRMA Repair Centre Features
RMA Forms Printing
Print RMA forms (Letter, A4 and A5 paper size), tickets on thermal printers, label stickers and parcel labels with your own terms and conditions for your customer to sign and accept your terms.
Online Repair Status Check
Give your customers the ability to Create and Request a new RMA into your system before they bring the product for repair. Also the customers can check the status of the repair and the notes you write in it.
Add, manage, import and keep stock for your products and parts available to add to your RMA Repairs.
Export to Excel
Export your all or filtered Repairs to Microsoft Excel for further processing and filtering based on your business needs.
With our advanced reporting system you can display, print or export to pdf, image or excel file your repairs. It help you to get the big picture of your repair business.
SMS & Email Notifications
You can send SMS messages or Email messages as products being repaired or serviced through each process step.
Appointments and Events
Our scheduler module allows users to create and edit regular and recurring appointments and events in different views.
New Forms Interface
Brand new Beautiful Office-Inspired UI interface for the best user experience. High resolution forms and controls that are easy to use.
You are able to add serial numbers in the parts and products you add in your repair devices. This way you can scan and track later by product serial number and find your warranty and your Past repairs with one click.
Import and Manage your customers, see all the Repairs for the same customer with ease.
Create, Manage, Track, Print, Email and process any aspect of the repair process.
Add all your products, parts, labour items into the inventory and use then inside the RMAs.
Manage, track registered warranties and assign Warranty Status to each RMA Repair.
We can customize the print Forms for your customers to match your current Design and Logo.
Display, Print and Email advanced reporting and get the Big Picture of your repair business.
Your customers have the ability to check the status of their repair and read the notes.
Export to excel and further filter and process the exported repairs at your will.
Our multi-language software is already translated to 15 languages. Including yours.
Track your supplier purchases, Inventory Products and assign serial numbers on them.
Create multiple Technicians and assign permissions on them so you can have total control of your techs.
You can have multiple branches and multiple locations in a simple database and manage your stores.
Cloud or Local
You can have your data saved on your local computer, server or we can offer you a cloud database.
Edit your multiple RMAs at once and print Packing lists for your supplier shipment.
You can add Serial Numbers to your Inventory and add and search Repairs with Serials.
Attach any kind of file to your RMA Repairs for example product photos, warranty plans etc.
Print serial barcodes or parcel labels to stick on your products or shipping boxes.
Phone log system to save all communication history with the customer for easy reference.
We can customize our software to fit your business workflow or Add additional functionality.
We have many customization fields and dropdown menus to keep any custom data you need.