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We are delighted to announce the release of OpenRMA DX.
The new version of our repair shop software introduces a host of innovative features designed to give repair stores a competitive edge in the increasingly challenging repair industry. Managing your repair and return merchandise authorization (RMA) processes has become even more efficient with the latest enhancement in OpenRMA Repair Centre: Invoicing. This powerful addition enables users to streamline invoicing, receipt, and credit memo generation, thereby simplifying financial transactions and enhancing customer relationships.
What does the DX Edition include?
•A sleek, office-inspired user interface with multiple themes, including Dark Themes and Zoomed Forms for a crystal-clear view on HD monitors.
•Enhanced and customizable grid views.
•A tabbed interface for displaying multiple forms within a single view.
•Improved speed, safety, and responsiveness.
•Layout control and layout panels for dynamic UI arrangement.
•Robust reporting tools featuring an intuitive designer and extensive customization options.
•Office-inspired themes for a modern and familiar user experience.
•We believe these enhancements will greatly benefit our users, providing them with the tools needed to excel in their business operations.
New Features and Fixes in version 2025.08.24
We’ve been busy enhancing OpenRMA to provide you with a more robust and user-friendly experience. Here’s a summary of the latest improvements and new features:
☁️ Microsoft 365 Integration:
•🔗 Added full support for connecting your Microsoft 365 account for Email.
•⚙️ New dedicated Microsoft 365 Settings Page makes setup and management more intuitive.
•📧 Support for sending automatic emails (check-in, check-out, estimates, and finished repairs) directly via Microsoft 365.
•🚫 Added trial restrictions to prevent Microsoft 365 email usage in trial versions.
•🔄 UI for connect/disconnect functionality and integration status checks.
📨 Email Enhancements:
•🌐 Added support for both SMTP and Microsoft 365 providers.
•👥 Introduced BCC handling (replacing CC) with improved logic for sending repair notifications.
•📎 Multiple document types (Check-in, Check-out, Estimate) can now be attached with correct filenames.
•⏳ A new splash screen appears during email sending, keeping you informed of progress.
💰 QuickBooks Online Improvements:
•🇬🇧 Extended tax code and rate support for the UK region, including correct tax line assignments.
•🧾 Added default tax-exempt selections and automatic refresh of tax codes when connecting to QBO.
•✅ Fixed item name mapping and tax code assignments for more accurate invoice handling.
🎨 UI & Usability Updates
•🖥️ Refined OptionsForm layout with smaller controls, margins, and paddings for a cleaner look on smaller screens.
•⌨️ Added CTRL key functionality to set print copies quickly when generating reports.
•🛠️ Improvements to accessory loading, inventory updates, and form translations.
These updates enhance connectivity with Microsoft 365 and QuickBooks Online, streamline email communication, and make everyday tasks faster and more reliable.
New Features and Fixes in Version 2025.06.10
We've been busy enhancing OpenRMA to provide you with a more robust and user-friendly experience. Here's a summary of the latest improvements and new features:
🌍 Localization & Regional Enhancements
•German Language Support: The New Inventory form is now available in German.
QuickBooks GB Region Logic:
•New invoices are no longer created if you're in the Great Britain (GB) region.
•Fixed an issue where editing invoices would stop if you were in the GB region.
•Renamed instructions for the QuickBooks region on dropdown selection for clarity.
•Company Currency Symbol & Localization: The company currency symbol now changes based on the selected locale, and financial reports automatically localize.
📊 QuickBooks Online (QBO) Integration Improvements
Taxation Rules:
•Products can now be marked as taxable, and Taxcode ID is added when importing from QuickBooks Online.
•Added new QBO Tax columns to inventory management.
•Added QBO tax fields to the product table.
•Improved QuickBooks Online Country Version handling to better manage taxation rules.
Invoice Management:
•You can now create QuickBooks invoices directly from the Edit Invoice form.
•Changed new invoice icons and added a test push invoice to QBO.
Customer Management:
•Renamed the QuickBooks online button in customer management.
•You can now push an OpenRMA customer to QuickBooks Online.
General QBO Enhancements:
•Added a basic implementation for pushing an invoice to QuickBooks Online.
•Added QBO unlink functionality and an indicator on the menubar.
•Updated the script for the database and enhanced the invoice update process (addressing previous complexity).
🛠️ Application & UI Refinements
•RMA Status: Added RMA Status field to print on forms.
•Financial Center: The application bar is now hidden in the financial center to address UI issues.
•Email Communication: Fixed sender name when sending an invoice/receipt/memo email.
•Reporting: Added company name to the Balance Sheet.
•Various Bug Fixes: Minor bugs have been resolved.
New Features and Fixes in Version 2025.05.18
• New Feature: Services Balance Sheet
A new balance sheet is now available for tracking services, grouped by Date and RMA.
• ServiceTray is a versatile desktop application designed for computer technician shops and individual technicians to revolutionize customer communication, streamline support, and build lasting relationships.
This discreet tool resides in the Windows system tray, offering a suite of customizable features and cloud-based management capabilities.
At its heart, ServiceTray provides a powerful and personalized maintenance reminder system. After servicing a customer's device, technicians can install ServiceTray, configure a future maintenance date, and customize the notification that will appear when the time comes.”
• Improved Database Handling
Database schema versioning corrected and updated to support new features like audit logging.
• Audit Log Enhancements
Audit logs now record asset changes and display in the edit/view form. Logs are saved when new assets are created or updated.
• Asset Management Updates
"Shelf" field now prints on asset documents.
• New logic for default asset owner has been implemented and refined.
Support added for viewing and updating asset audit logs.
• POS Improvements
Default customer is auto-selected in POS.
POS screen translations updated for Greek.
• Translation corrections applied for French and Turkish.
• Form & Printing Enhancements
Phone numbers on print forms now display with + prefix.
Print templates support multiple locations (previously added in last release, maintained here).
Configuration file handling improved for safer restoration.
• UI & UX Refinements
• Bug Fixes: Minor bugs have been resolved.
New features and Fixes in Version 2025.01.30
•New Integrations: PayPal and Stripe payment links are now supported.
•Dynamic Payment Links: Easily generate payment links for invoices, making it simple for customers to pay.
•Improved Language Support: Turkish translations have been updated and corrected.
•Multi-Location Printing: Print forms now support multiple location information.
•Enhanced Error Logging: Improved error logging for easier debugging.
•Security Enhancements: Security components have been upgraded.
•Bug Fixes: Minor bugs have been resolved.
New features and Fixes in Version 2024.12.06
•New integration:Integration with QuickBooks Online(Beta).
•New themes: A Microsoft Office-Inspired Interface and 50 more themes.
•New feature: Accessibility Enhancements for Everyone.
•Dynamic Inventory Updates: Automatically update an inventory item’s purchase price if it changes on a received Purchase Order.
•Expanded Language Support: The user interface now includes Italian and Turkish translations.
•Print Preview Enhancement: Hold the CTRL key while clicking “Print” to preview service documents and labels before finalizing them.
•Increased software performance.
•Increased security components.
•Minor bug fixes.
New features and Fixes in Version 2024.09.04
•New feature:Select the required fields for customers, services, inventory.
•New feature: New POS (Point of Sales) to quick create/edit/send/print a sales Receipt.
•Added new translation for Portuguese language.
•Updated: Record status changes to Service audit log.
•Minor bug fixes.
New features and Fixes in Version 2024.06.13
•Enhanced unique RMA numbering to prevent rare duplicate numbering issues.
•Improved inventory management by allowing the addition of brand and category directly from the new inventory item screen.
•New feature: Ability to print the purchase order form.
•New feature: Ability to print a packing slip.
•New feature: Check for duplicate serial numbers when creating a new RMA and display past information.
•New feature: Ability to select a custom report file created outside of the OpenRMA software.
•New feature: Word wrap for resolution code lists, allowing you to view the entire text when selecting a code.
•New feature: Inclusion of serial numbers on invoice forms.
•Updated: Twilio SMS API.
•Updated: RedOxygen SMS API.
•Fixed: COGS report against the invoicing system.
•Fixed: Sorting of RMA statuses alphabetically.
New and Important Fixes in Version 2024.03.01
•Improved Inventory - Now inventory quantities support decimal quantities.
•Added - English Spell-check in technicians and customer notes.
•Added - Allow to change the Created date of a Service.
•Added - Added tax-exempt flag for customers to not calculate any tax on charges.
•Added - New Estimate Form to send to customer.
•Added - Ability to send attached on emails the Check-in, Check-out and Estimate forms.
•Added - Hold SHIFT key on print documents to show the print dialog.
•Fixed - Display format of totals in languages with commas as thousand separator.
•Fixed - Proper calculation and display of Taxes in Service Charges and Print Forms.
•Fixed - Various Print form fixes.
New Fixes and Improvements in Version 2024.02.01
•Added - New Report - Average Turnaround Time.
•Fixed - Repair Age Analysis Report.
•Fixed - Exporting of Financial Data Calculation.
•Fixed - Updated Message Bird SMS Provider to support Unicode Characters.
•Fixed - Service Charges to Invoice/Receipt Conversion.
•Fixed - Get updated information when printing Inventory label.
•Fixed - Brand name printing on Parcel labels.
•Fixed - Various Print form fixes.
New Features in Version 2023.12.12
•Added - Added German Translation.
•Added - Show Repair Payments in Check-Out forms.
•Added - Allow use of decimal in quantity field for labor items on Invoice/Receipt.
•Added - New Completed Repair Orders Report with Graph.
•Added - Create an invoice or receipt from within the Service charges to avoid duplicate data entry.
•Fixed - Part Search Form.
•Fixed - Customer Saving Form.
•Fixed - Disable mouse wheel scroll over components to prevent accident change of values.
•Fixed - Add booking form.
•Fixed - Get updated information when printing Inventory label.
•Fixed - Brand name printing on Parcel labels.
•Fixed - Various Print form fixes.
New Features in Version 2023.11.01
•Released Retail Edition.
•Implemented - Invoicing and Receipt System.
•Implemented - Multiple Taxation System.
•Implemented - Financial Center Dashboard.
•Added - New and improved Reports Designer.
•Added - Allow HTML tags on print forms.
•Added - Applied Save and Close Functionality.
•Added - Clone of an RMA Service.
•Added - Preview of reports and prints.
•Edited - Round digits precision application wide.
•Fixed - Customer phone numbers appearance 0 issue.
•Fixed - Exporting to excel fixed.
•Fixed - Report Designer Permissions Request.
•Fixed - Minor Bugs Fixed.
New Features in Version 2023.06.27
•Added - Save and Close button on all New / Edit Screens.
•Added - Phone formation of numbers in US Localization - (888) 123-4567
•Added - Inventory Item label printing.
•Added - Ability to save the Zoom level of screens.
•Added - Special Tags to SMS Templates.
•Edited - Sorting (ascending) for all lists.
•Fixed - Speed Increased for large data queries.
•Fixed - Exporting to excel fixed.
•Fixed - Report Designer Permissions Request.
•Customers Saving Functionality. Allow Special Chars
•Fixed - Minor Bugs Fixed.
•Implemented - Job Bookings feature. Easily manage your staff schedules from anywhere.
•Added - Save and Close button in services new/edit window.
•Added - Quick-insert technician name and time-stamp in Private notes field.
•Added - Ability to open the customer screen from within the repair.
•Added - Evaluation Inventory report Implemented.
•Added - Transaction logs for inventory items and transfers.
•Fixed - Auto-select session technician when creating a new repair.
•Fixed - Minor Bugs Fixed.
•Added ability to customize the Window layout of the New/Edit Repair Screen. Now you can move fields around, align them, hide them and many more by using drag and drop with your mouse.
•Added ability to quick create a new Repair without creating the customer first. Now customer is auto created when you fill the details inside the New repair form.
•Added ability to select tax calculation mode (inclusive or exclusive) on check out forms (if taxation is enabled).
•Added Ability to move a device from bulk devices list to a new repair on it's own.
•Added Ability to transfer Inventory Items/Repair Services and Serial numbers from Business location to another location.
•Fixed email templates issue.
•Fixed startup permissions issue.
•Fixed Purchase order creation issue.